June 4, 2019
We have been advised that an error was made by Industrial Alliance (iA) with most retirees receiving their regular June pension payment on June 1st, however, an additional two monthly payments were made erroneously at midnight on June 3rd. RBC, the acting trustee for iA, will reverse these erroneous transactions if the amounts are still available in the retirees account by the end of the day on June 4th. If the amounts are no longer available, iA will find an alternative to correct the error.
Retirees who receive their monthly pension amounts by cheque were not affected.
iA will be sending letters to the affected retirees explaining the error, which should be received by affected retirees the week of June 10th.
Retirees can contact iA Customer Service at the toll-free number, 1-888-684-5210, or by email at email@example.com