This is a consumer class action that alleges that systematic problems arose as a result of Hydro One’s faulty design, administration and management of Hydro One’s new billing and administrative system. On or around May 2013, Hydro One installed a new billing and account management system. Immediately, systematic problems arose as a result of Hydro One’s faulty design, administration and management of this new system: (a) tens of thousands of customers stopped receiving bills; (b) others only received bills based on estimates for long periods, later receiving massive “catch-up” bills; (c) many customers had large sums of money withdrawn automatically by Hydro One from their bank accounts without notice or explanation; and (d) thousands of accounts were affected by billing and administrative errors, including by bills that did not reflect the electricity consumed by Hydro One’s customers.
Koskie Minsky LLP and Lax O’Sullivan Lisus Gottlieb LLP represent the proposed representative plaintiff in this action.
